Administrator (Noise Insulation)

Job Reference

EV-AHE

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

16/06/2021

Job Location

Norwich

Job Postcode

Salary Benefits

Administrator

You will be responsible for carrying out admin duties relating to the Highways England Noise insulation Scheme, supporting the scheme to run smoothly. Working within a small team, you will ensure that your tasks are completed in a timely manner, in step with the phased works, working to team KPI’s and targets. This is a varied role where you will be required to carry out many tasks to strict timescales as well as liaise with other contractors within the scheme, homeowners and clients; such as Highways England.

What to expect:

  • First point of contact for Noise Insulation Scheme participants, clients and subcontractors, providing excellent service at all times.
  • Undertake accurate and timely processing of admin duties relating to new phases being released. This includes: new instructions, organising of contact letters, completion packs, to include validation in accordance with agreed SLA's, policy and procedures to audit compliance standard.
  • Liaising with customers, contractors/contract clients, branches and engineers in respect of the phased releases of works.
  • Coordinating emails within the team inbox and ensuring procedures are processed correctly.
  • Updating construction project portal with key information and documents
  • Collate and record accurate information on our internal systems.
  • Dealing with urgent client queries or complaints effectively.

What we are looking for:

  • Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills.
  • Experience of working within a telephony-based customer focused environment
  • Excellent communication and customer care skills are essential both orally and written.
  • Ability to understand the customer’s needs and deliver an individual tailored service.
  • Strong interpersonal skills and the ability to manage a fluctuating workload.
  • Good problem-solving skills and able to use your own initiative.
  • Able to work under pressure and to tight deadlines.

Apply Today!

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.