Senior Credit Control Team Leader

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Full time

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Role: Senior Credit Control Team Leader

Location: Chadderton

Hours/Shift: 40 hours, Mon-Fri

As Senior Credit Control Team Leader you will be responsible for leading both the Credit Control and credit administration team. You will actively drive and minimise the delivery/collection of overdue and aged delinquent debt in line with the department’s targets and KPI’s at individual and team level in order to reduce DSO.

Role Overview:

    • Responsibility and accountability for managing their own portfolio by proactively chasing customers for payments and leading by example.
    • Day to day supervision of credit controllers and administrators including ledger reviews with the Credit Controllers and highlighting payment default issues and high risk concerns to the Credit Control Manger.
    • Meet or exceed monthly / Quarterly cash collection and reduction of the 30+ day’s debt target.
    • 1st point of Escalation within the department
    • Staff mentoring and training
    • Ensure Speedily resolution of customer queries by liaising with Sales, Client Services and depots. Escalating within 7 working days. Log in line with the departments processes / KPI’s.
    • Accurate reconciliation of customer accounts, by keeping ledgers tidy, ensuring write-off’s journals, unallocated cash and duplicate accounts are actioned monthly.
    • Promote the department by maintaining healthy relationships with work colleagues and customers in a positive and professional manner at all times.
    • Recommend accounts for legal action in a timely manner to the Credit Manager.
    • Enter detailed collection notes on Navision finance system, as well as cash forecasting.
    • Openly share creative ideas to support the departments drive for continuous process improvement

What we are looking for:

  • Minimum of 5 years supervisory/manager experience in a fast paced business-to-business environment.
  • Proven experience in a leadership role demonstrating strong leadership skills.
  • Excellent organisational skills with the ability to prioritise daily tasks.
  • Good oral and written communication skills. Able to communicate at all levels face to face and by telephone.
  • Team player with strong interpersonal skills.
  • Professional manner when dealing with customers.
  • Able to work under pressure and to tight deadlines.

Apply today

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