Customer Administrator
Norwich
Evander is a market leading company operating in the U.K. We are specialists in delivering a broad range of temporary and emergency services to protect properties and assets.
You will be responsible for carrying out admin duties relating to the Noise Insulation Scheme, supporting the scheme to run smoothly.
What to Expect:
- First point of contact for Noise Insulation Scheme participants, clients and subcontractors, providing excellent service at all times.
- Undertake accurate and timely processing of admin duties relating to new phases being released. This includes: new instructions, organising of contact letters, completion packs, to include validation in accordance with agreed SLA's, policy and procedures to audit compliance standard.
- Liaising with customers, contractors/contract clients, branches and engineers in respect of the phased releases of works.
- Coordinating emails within the team inbox and ensuring procedures are processed correctly.
- Updating construction project portal with key information and documents
- Collate and record accurate information on our internal systems.
- Dealing with urgent client queries or complaints effectively.
What we are looking for:
- · Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills.
- · Excellent administration skills, with an acute attention to detail.
- Experience of working within a telephony-based customer focused environment
- Excellent communication and customer care skills are essential both orally and written.
- Ability to understand the customer’s needs and deliver an individual tailored service.
- Strong interpersonal skills and the ability to manage a fluctuating workload.
- Good problem-solving skills and able to use your own initiative.
- Able to work under pressure and to tight deadlines.
What we have to offer:
- Competitive Salary
- Pension
- Holiday
- Employee Benefits
- Training and Development
Apply today!
Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.