Customer Administrator

Role Purpose

You will be responsible for carrying out admin duties relating to the Noise Insulation Scheme, supporting the scheme to run smoothly.

Working within a small team, you will ensure that your tasks are completed in a timely manner, in step with the phased works, working to team KPI’s and targets.

This is a varied role where you will be required to carry out many tasks to strict timescales with the ability to work to a high level of accuracy. As well as liaise with other contractors within the scheme, homeowners and clients, such as Highways England.

Key Accountabilities & Activities

• First point of contact for Noise Insulation Scheme participants, clients and subcontractors, providing excellent service at all times.
• Undertake accurate and timely processing of admin duties relating to new phases being released. This includes: new instructions, organising of contact letters, completion packs, to include validation in accordance with agreed SLA's, policy and procedures to audit compliance standard.
• Liaising with customers, contractors/contract clients, branches and engineers in respect of the phased releases of works.
• Coordinating emails within the team inbox and ensuring procedures are processed correctly.
• Updating construction project portal with key information and documents
• Collate and record accurate information on our internal systems.
• Dealing with urgent client queries or complaints effectively.

Team members will be multi skilled across all functions within our Customer Service department so this role will involve administration duties working to developmental targets, linked to your career development within all aspects of the business.

Experience and Personal Attributes

Essential:

• · Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills.
• · Excellent administration skills, with an acute attention to detail.
• Experience of working within a telephony-based customer focused environment
• Excellent communication and customer care skills are essential both orally and written.
• Ability to understand the customer’s needs and deliver an individual tailored service.
• Strong interpersonal skills and the ability to manage a fluctuating workload.
• Good problem-solving skills and able to use your own initiative.
• Able to work under pressure and to tight deadlines.

Key Outputs/Metrics or Other important things

• Act as an ambassador for our brand values, actively promoting and applying these values wherever possible.
• Comply with Health & Safety requirements of the Company, keeping ourselves and each other safe at all times.
• Take the time to understand and work within Evander’s policies, procedures and ways of working.
• Uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
• Adhere to all aspects of confidentiality and Data Protection in order to comply with the law, observing all policies and guidelines.
• The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
• A full UK drivers’ licence and the ability to travel nationally where required.
• The flexibility for some overnight stays as and when required.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.