Duration of Employment
Customer Care Manager - Noise Insulation
Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.
You will be responsible for the daily management of Customer Service in relation to the Noise Insulation Scheme. Responsible for the management of customer queries, complaints, and communications in line with Highways England tone of voice guide with the aim of improving customer satisfaction and engagement.
Lead, guide and make recommendations with regards to ensuring we provide the best overall service and experience to our client and customers.
Liaise with all stakeholders including Noise Insulation team Leader, project Manager and site manager providing feedback and overview with recommendations of what has happened, what we need to do and who is responsible for doing it.
What to expect:
What we are looking for:
Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.
*By applying for this role, you are consenting for RSD Recruitment to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us at and we will respond to your query within 48 working hours.*