Customer Experience Advisor

Job Reference

DNCSA

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

30/10/2019

Job Location

Norwich

Job Postcode

NR7 0WG

Salary Benefits

We are the UK’s leading provider of responsive, pre-planned and emergency property services. Whether our customers are looking for professional home improvements, smart home and security solutions or need their properties made safe after a break in, they can trust us to deliver our vision of making our customers’ properties safe, secure and smart, whenever they need us!

We are recruiting for a customer service representative to work in our call centre in Norwich. Behind every call are our committed contact centre advisors. Together, they look after our customers so, we look after them. You’ll become part of a well-established company that looks after its employees, just as well as its customers. Each day will be different so you'll always be kept on your toes!

The role will involve:

  • Ensure accurate and timely processing of instructions relating to customer requirements
  • Dealing with client queries and complaints effectively
  • Collate and record accurate information
  • Using internal systems to support diary management

Key Requirements

  • Experience of working in a telephony based, customer focused environment
  • Outstanding customer service skills with the ability to multi-task, manage on-going customer relationships and understand customer needs
  • Knowledge of Outlook, Word and Microsoft package
  • Effective, empathetic communicator

Benefits:

  • Highly competitive salary
  • Health care
  • Fantastic development programme
  • Pension
  • And more!!

Take the next step towards you new role, apply/contact us below!