Customer Service Co-ordinator

Job Reference

WS85

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

05/09/2022

Job Location

Norwich

Job Postcode

Salary Benefits

Customer Service Co-ordinator

Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.

In this role you will be working closely with our client(s) responsible for delivering excellent Customer service to our customers and clients and co-ordination of all Evander elements of the customer’s journey, throughout the lifecycle of the job.

Working within a small team, you will ensure that you always deliver excellent customer service. Completing your tasks in a timely manner, keeping the customer and client updated throughout and working to team KPI’s and targets.

This is a varied role where you will be required to carry out many tasks to strict timescales with the ability to work to a high level of accuracy. As well as liaising clearly with contractors, homeowners, and clients.

What to expect:

  • First point of contact for installation customers and clients, providing excellent service at all times.
  • Undertake accurate and timely processing of new installation leads. This includes scheduling surveys and installations, processing site survey reports, engaging with new customers as well as other administrative duties.
  • Liaising with customers, contractors, clients, branches and engineers in respect of the installation works.
  • Coordinating emails within the team inbox and ensuring procedures are followed correctly.
  • Collate and record accurate information on our internal systems, as well as external communications to our client(s).
  • Managing urgent client queries or complaints effectively

What we are looking for:

  • Proven Customer service skills, with experience of working within a fast paced high volume customer service environment
  • Excellent organisational skills with the ability to prioritise daily tasks and strong multi-tasking skills.
  • Excellent administration skills, with an acute attention to detail
  • Excellent communication and customer care skills are essential both orally and written.
  • Ability to understand the customer’s needs and deliver an individual tailored service.
  • Proven experience of MSOffice computer packages (Excel/Powerpoint/Word/Outlook)
  • The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
  • A full UK drivers’ licence and the ability to travel nationally where required.
  • The flexibility for some overnight stays as and when required.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

Apply today!

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