Domestic Engineer

Job Reference

JE21

Job Hours

Full time

Duration of Employment

Closing Date

30/05/2023

Job Location

Watford

Job Postcode

Salary Benefits

Domestic Engineer

We are the UK’s leading provider of responsive, pre-planned and emergency property services. Whether our customers are looking for professional home improvements, smart home and security solutions or need their properties made safe after a break in, they can trust us to deliver our vision of making our customers’ properties safe, secure and smart, whenever they need us!

With over 35 years of experience delivering property maintenance, improvements and repairs in both the residential and commercial sectors across the UK, we are dedicated to meeting our customer’s needs and adopting new ideas and technologies to ensure that we are always one step ahead.

Members of our expert teams are on hand 24/7, 365 days a year, providing a top quality customer experience. Our commitment and enthusiasm has earned us an “excellent” Trust Pilot rating from over 1300 happy customer and over 20 industry awarded accreditations!

Why join Evander?

Be part of a great team with clear aims and objectives for the future!

At Evander, our strong team culture can be felt across every department. Our colleagues actively promote the company’s vision and mission and apply this ethos to their roles on a daily basis:

Evander Vision:

• For Evander customers to trust us to make their properties safe, secure and smart whenever they need us.
• Believe in the future of Evander and build a profitable £100m+ business together.
• Listen to our colleagues and create a great place to work, where people feel trusted to make a difference.
• Love our customers and go the extra mile.

Evander Mission:

We are proud of our brand and what we do!

You can enjoy optional Company branded jumpers and polo-shirts to wear to work, get involved in dress down Fridays, bake sales, fitness classes, raffles and various other events and activities in support of our chosen charities through the Evander Charity Committee!

We support training & development!

We value our people and invest in a wide range of training and development courses including externally accredited apprenticeships, study support sponsorship agreements, professional development courses, internal training workshops and specialised e-learning courses developed in-house by our colleagues to support you at work.

We recognise and reward a job well done!

Evander strives to ensure that our colleagues are engaged and that their voices are heard. We hold roadshows, listening sessions and launch employee surveys on a regular basis across our business. We believe that our people are our greatest asset and we run several reward and recognition schemes to ensure our people are thanked for the great work that they do. Health and wellbeing benefits offered by Evander include access to the MetLife Wellbeing Hub and a business healthcare cash plan through Medicash. We also offer shopping and travel discounts, complimentary fruit, teas and coffees at work, personalised thank you cards and the potential to win prizes through our Valued Moment and Compliment schemes are just some of the things that we do to make Evander a great place to work

Role Overview: Key Accountabilities & Activities

• Meet with customers onsite where possible to understand their requirements and discuss their options in relation to works to be undertaken, e.g. betterment
• Validate claim is consistent with damage and repudiate if necessary, ensuring completion of repudiation paperwork and that the appropriate escalation process is followed
• Completed assigned installation and repair jobs to a high standard within appropriate timescales
• Ensure possession of all necessary goods, tools & equipment to complete all assigned work and report any storages at the earliest opportunity
• Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with
• Ensure that Trainees are given appropriate training and guidance to meet the requirements of their development plan
• Ensure all Company requirements in relation to paperwork, timesheets, activity sheets and vehicle checks are adhered to and completed in a timely manner
• Comply with the Health & Safety and Information Security requirements of the Company
• Any other duties as may be required within the grade and competence of the post. The list of duties in this job description should not be regarded as exclusive or exhaustive

Criteria Overview: Skills, Experience & Personal Attributes

• Driving Licence
• Dependent on grade/level of Engineer: NB 3x levels and Commercial equivalent
• Minimum of level 2 NVQ in fenestration or MTC card
• Effective, empathetic communicator
• Personal, approachable and helpful demeanour
• Customer orientated
• Ability to work both independently and as part of a wider team to achieve our goals and objectives
• Driven to achieve targets and exceed expectations
• Excellent attention to detail
• Adaptable and flexible approach to work

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

Apply today!

*By applying for this role, you are consenting for RSD Recruitment to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query within 48 working hours.*