Domestic Engineer

Job Reference

JW288

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

30/05/2023

Job Location

Rochester

Job Postcode

Salary Benefits

Role Description

Role Title:

Domestic Engineer

Business Unit/Department:

Field Operations

Location:

Nationwide

Reports to:

Operations Manager

Date:

July 2021

Role Purpose

Undertake all assigned planned work in relation to survey’s, installations, repairs and make safe/secure in accordance with company policy and procedures delivering an excellent and positive Customer Experience.

Evander Vision & Mission

We believe that where you live and work should always be safe, secure and smart.

Believe in the future of Evander and build a profitable £100M+ business together. Listen to our colleagues and create a great place to work where people feel trusted to make a difference. Love our customers and go the extra mile.

#WeAreEvander

Key Accountabilities & Activities

  • Meet where possible with customers on site, explain the role of Evander, the process followed, the service standards to be met and discuss customer requirements and options available
  • Validate each claim to ensure consistent with damage reported and to repudiate if necessary
  • Undertake a safety risk assessment and record on appropriate documentation with suitable method statements
  • Undertake assigned installation/repair jobs to appropriate standards and time allocation
  • Undertake all work in accordance with company Health and Safety policies and practices including wearing the correct PPE
  • Complete and return all documentation accurately, fully and legibly for each job
  • Ensure possession of all necessary goods, tools and equipment to complete all assigned work
  • Ensure that appropriate photographs are taken of all damage
  • Maintain and keep in good condition the company vehicle and all issued property and equipment, ensuring the van is roadworthy
  • Ensure vehicle checks are complete on a weekly basis on fleet app
  • Work in a safe manner, always taking into consideration your colleagues, customers and the public
  • Follow all company direction in terms of health and safety updates and toolbox talks
  • Report all near misses and accidents through SHE app
  • Use and keep up to date your individual MyHR details and administer any requests and advise of any issues immediately
  • Ensure all van stock is up to date and report any shortages at the earliest opportunity
  • Create a favourable and professional image in respect of Evander to our customers, insurance companies, colleagues and the public
  • Ensure that all trainees are given appropriate training and guidance so that they meet the requirements of their development plan
  • Ensure that information security policies and procedures are adhered to as defined in the Evander Information Security Management System (ISMS), and that all information security incidents are reported promptly.

Experience and Personal Attributes

  • Driving Licence
  • Minimum of level 2 NVQ in fenestration or MTC card
  • Minimum 2 years’ experience in a similar role
  • Effective, empathetic communicator
  • Personal, approachable and helpful demeanour
  • Customer orientated
  • Ability to work both independently and as part of a wider team to achieve our goals and objectives
  • Driven to achieve targets and exceed expectations
  • Excellent attention to detail
  • Adaptable and flexible approach to work

Other important things…

  • Act as an ambassador for our brand values, actively promoting and applying these values wherever possible.
  • Comply with Health & Safety requirements of the Company, keeping ourselves and each other safe at all times.
  • Take the time to understand and work within Evander’s policies, procedures and ways of working.
  • Uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
  • Adhere to all aspects of confidentiality and Data Protection in order to comply with the law, observing all policies and guidelines.
  • The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
  • A full UK drivers’ licence and the ability to travel nationally where required.
  • The flexibility for some overnight stays as and when required.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.