Helpdesk Adviser

Job Reference

WS105 / JD348

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

13/02/2023

Job Location

Norwich

Job Postcode

Salary Benefits

Helpdesk Advisor

Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.

Role Purpose:

Responsible for managing our client’s journey from point of survey to completion; proactively providing updates, prioritising incoming telephone calls and emails, and undertaking administrative tasks to ensure site specific requirements are met.

What to expect:

  • Communicating and liaising with Clients, Customers, Field Operations and other Central Operations colleagues in respect of the management of jobs.
  • Provide excellent customer service and keep key stakeholders informed of progress using telephone, email and/or client portals.
  • Use organisational skills to prioritise incoming and outgoing communications to ensure job progression and customer/client satisfaction
  • Dispatching and chasing of all client quotations via email or portal.
  • Dealing with urgent client queries or complaints effectively.
  • Preparing jobs for invoicing.
  • Escalating complaints where required.
  • Maintaining own admin duties.
  • First point of contact for our customers, providing excellent service at all times.
  • Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.

What we are looking for:

  • Experience of working in a telephony based, customer focused environment.
  • Outstanding customer service skills
  • Excellent organisational skills with the ability to prioritise and multitask
  • Excellent verbal and written communication skills with the ability to communicate effectively with customers and stakeholders
  • Knowledge of Excel, Word, Outlook and Microsoft packages.
  • Able to work collaboratively as part of a wider team.
  • Able to work under pressure and to tight deadlines.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

Apply today!

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