Install and removal Co-ordinator

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Full time

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Salary Benefits

Install and Removal Coordinator

VPS is an award-winning, industry–leading company providing security solutions to the UK vacant property, site security, and traffic management markets.

Role Purpose:

To take responsibility for the organisation of national day to day Service Engineer workload (both planned and reactive.) To raise, dispatch and complete admin tasks for service jobs and organise any return visits for remedial works, in liaison with colleagues in stores in the event that parts are required. To take overall responsibility for a rolling schedule of planned maintenance visits for all sites.The promotion of excellent customer engagement both electronically and via telephone. The development of relationships with colleagues within the business for networking purposes to further operational efficiency.Other tasks as defined that may be required to assist Service, Operations Support and Project Managers. (Following relevant training if necessary.)

What to expect:

  • Responsible the planning of installation and decommission of security systems and products
  • Maintain regular contact with field engineers throughout the day to provide operational assistance if required to ensure work is completed as planned.
  • To communicate effectively both verbally and in writing to both customers and colleagues.
  • To answer all incoming calls in a professional manner and in line with stipulated SLA’s.
  • Ensure all clients contractual requirements are completed and followed up where required.
  • Ensuring accurate reporting and billing for chargeable work and possible damaged/missing assets.
  • Maintaining the client portal (BM) ensuring the latest information is displayed.
  • To provide support to Customer Sales and Support Manager and Service taking on additional shared workload where appropriate to provide leave cover.

What we are looking for:

  • Previous experience in service coordination/planning in a reactive setting.
  • Attention to detail is essential.
  • Excellent organisational skills with the ability to prioritise daily tasks.
  • Excellent oral and written communication skills to be able to communicate face to face, over the telephone and by E-Mail.
  • Knowledge of Excel, Word, and Outlook
  • Knowledge of BM and Workforce iQ software or similar billing and scheduling software, however, training will be given.

Apply today!