Key Account Manager

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Full time

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Salary Benefits

Key Account Manager


The Key Account Manager role is responsible for the overall management of a portfolio of customers who traditionally undertake work in a built environment setting. The post-holder is a knowledgeable and innovative strategic partner and advisor to Evander’s customers. The role adds value, growth and expertise by developing and maintaining successful client and customer relationships.

The role is also responsible for the continuous growth of Evander’s key account portfolio and involves proactively identifying opportunities to drive business development, by winning new business and growing Evander’s customer and client base. The post-holder ensures that existing and prospective customers are kept up to date on the full Evander service proposition so that new opportunities to work together are maximised.

What to expect:

  • Responsible for proactive, customer-facing relationship management of Evander’s largest B2B accounts, ensuring the journey with Evander is seamless and effective.

  • Maintains a robust understanding of market trends, client values and wider marketplace potential.

  • Ensure that regular client contact is maintained on a quarterly basis, keeping them up to date on the latest Evander services and acting as a single point of contact should they require support with how their business works alongside Evander.

  • Develop and grow the Key Account Portfolio through detailed account management, appropriate service propositions and consistent sales methods.

  • Have an in-depth understanding of each customer, the decision makers and key drivers which are underpinned with multi-layered contact ladders that are managed and updated on a regular basis.

  • Attend and present at external customer meetings and internal meetings with Evander departments necessary to perform duties and aid the growth of the allocated accounts.

  • Undertake quarterly customer account reviews which capture service level performance, identify risk and explore opportunity on a forward-looking basis.

  • Ensure all customers are managed around key performance drivers, revenue performance, lead conversion, debt performance, portal compliance and work in progress.

What we have to offer:

  • A driven and determined self-starter who excels in a results-orientated sales environment.

  • Has an excellent sales manner and the ability to engage with all levels of business across multiple platforms including phone, email, video conferencing and face to face.

  • A minimum of two years’ experience operating in a portfolio management sales capacity working to individual account budgets.

  • Able to demonstrate direct responsibility for managing both public and private limited businesses with annual turnover in excess of £500m.

  • A proven record of business development success and the ability to deliver high level strategic customers through both formalised tender processes and service level agreements.

  • Able to detail experience of developing accounts and growing share of wallet whilst operating in a highly competitive marketplace.

  • A strong level of commercial acumen and understanding of basic principles such as profitability, gross margin, rebate structures and budget allocation.

  • Ability to deliver high standard presentations to audiences of up to 20 people.

  • Ability to prioritize time according to opportunities and work in a self-sufficient and disciplined manner.

  • Knowledge of using and managing a CRM system

Apply Today!

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.