Nexus - Operational Support Agent

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Full time

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Salary Benefits

Role: Operations Support Agent

Location: Radcliffe

Reporting: Team Leader

Who are we?

Part of the VPS Group, Nexus has become the go to provider for outsourced security solutions in the UK. We provide all forms of security from mobile patrols to static guarding using our highly skilled and accredited supply chain of Network Partners.

The Role:

The Operations support agent plays a pivotal role in overseeing and optimizing the performance of network partners within the supply chain. This position involves managing relationships, providing guidance on operational processes, ensuring efficient collaboration, actively participating in scheduling and mobilising new work instructions in the Link system, maintaining data accuracy within the system and the adherence to supplier performance against their SLA and customer requirements.

What to Expect:

  • Network Partner Management: Develop and maintain strong relationships with network partners, serving as the primary point of contact for operational queries and concerns.
  • Performance Optimisation: Collaborate with network partners to identify areas for performance improvement and implement strategies to enhance efficiency and effectiveness.
  • Process Guidance: Provide guidance to network partners on operational processes, ensuring compliance with company policies and industry standards.
  • Issue Resolution: Address and resolve operational issues in a timely manner, coordinating with internal teams and network partners to maintain smooth operations.
  • Performance Metrics: Ensuring key performance indicators (KPIs) for network partners are adhered to. Collaborate with third-party vendors to optimize their performance and ensure alignment with organisational objectives.
  • Collaboration: collaboration between network partners and internal teams, facilitating effective communication and coordination across the supply chain.
  • Reporting: Generate regular reports on the performance of network partners, highlighting achievements, areas for improvement, and proposed action plans.
  • Work Scheduling and Mobilization: Scheduling new work, mobilising and terminating work instructions in the Link system.
  • Data Accuracy: Ensure and maintain data accuracy within the system, conducting regular audits and checks to uphold the integrity of information.

Who are we looking for:


  • Strong organizational and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with internal teams and external network partners.
  • Proficiency in using the multiple systems.


  • Knowledge of supply chain management principles
  • Previous experience in Security
  • Experience managing network partners


We are fully committed to achieving our vision: To be a World Class Security Organisation and are focused on delivering the VPS Group Security Services mission:

  • To be the supplier of choice
  • To be the employer of choice


  • Strong internal development and progression programme!
  • Hard working and great company culture
  • Social Events and Team Building!
  • 22 Days annual leave + Bank Holidays
  • Medicash Plan
  • Christmas Party
  • Refer a friend scheme
  • Enhanced annual leave option - Buy & Self
  • Life Assurance
  • Colleague recognition schemes
  • Enhanced Family Leave
  • Competitive salary packages!
  • Company Pension