OOH First Contact Advisor

Job Reference

EV-FCA

Job Type

Permanent

Job Hours

Part time

Duration of Employment

Closing Date

18/09/2020

Job Location

Norwich

Job Postcode

Salary Benefits

OOH First Contact Advisor

Norwich

Shift Pattern: 6pm-10pm - 3 days per week

You will be the voice of Evander, acting as the first point of contact for our insurance, private and commercial customers. You will be responsible for taking customer details and responding to their needs. You will then make arrangements to deploy an engineer to the customer’s property, ensuring that a first class service is provided throughout the process.

What to expect:

  • First point of contact for our customers, providing excellent service at all times.
  • Undertake accurate and timely processing of new instructions to include validation, in accordance with agreed SLAs, policy and procedures.
  • Communicating and liaising with Customers, Insurance Companies, Contract Clients, Branches and Engineers in respect of the management of jobs.
  • Coordinating emails and telephone calls including new work requests and queries in a timely manner using organisation and prioritisation skills.
  • Collating and recording accurate information on our internal systems.
  • Dealing with urgent client queries and complaints effectively.
  • Maintaining own admin duties.

What we are looking for:

  • Experience of working in a telephony based, customer focused environment.
  • Outstanding customer service skills
  • Highly customer focused with the ability to manage customer relationships, understand customer needs and deliver an individualised, tailored service.
  • Excellent organisational skills with the ability to prioritse and multitask on a daily basis.
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with customers and stakeholders on a face-to-face basis, via telephone and via email.
  • Strong interpersonal skills and the ability to manage a fluctuating workload.
  • Knowledge of Excel, Word, Outlook and Microsoft packages.

What we have to offer:

  • Competitive salary
  • Training and development opportunities
  • Progression opportunity

Apply Today!