Operations Manager

Job Reference

MS207

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

06/06/2022

Job Location

Watford/St Albans

Job Postcode

Salary Benefits

Apply here

Operations Manager

Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.

Role:

To support the Regional Manager in ensuring the field engineering teams provide a quality customer experience through coaching, auditing and effective leadership. Ensuring that performance is achieved and maintained in relation to budget, service and legislative standards whilst actively demonstrating and promoting the Evander values and working to Health and Safety policy’s and guidelines.

What to expect:

  • Lead the day to day delivery of service excellence within the field engineering team, ensuring quality, productivity and legislative standards are achieved
  • Proactively identify shortfalls to targets and seek solutions to minimise the risk of delivery failures
  • Continuously identify training and development needs
  • Take responsibility for and prioritise escalations, complaints and expressions of dissatisfaction to resolve in a timely and professional manner
  • Provide helpful technical advice to engineers, customers and internal departments ensuring the best technical practice is adopted
  • Ensure compliance and timely delivery of Health and Safety, financial and operational requirements in line with best practice, policy, procedures and legislative requirements
  • Ensure appropriately skilled resources are recruited, retained and developed in accordance with best practice, policy and procedures
  • Assume responsibility for the management of the fleet vehicles including, but not limited to, ensuring vehicle checks are completed
  • Assume responsibility for timesheets, payroll and attendance management for team members
  • Take responsibility for recruitment, induction and progression for team members
  • Take a share in ownership of P&Ls and performance metrics in line with guidance form the Regional Manager

What we are looking for:

  • Ability to solve problems readily
  • Credible, and comfortable in dealing with customers, clients and staff at all levels
  • Coaching skills; effective at passing on knowledge and skills to others
  • Succession planning
  • Performance management skills and appraisal skills
  • Experience of working within a customer focused environment
  • Awareness of Health & Safety legislation and employment law and the ability to source related information as required
  • Valid driving license essential
  • A satisfactory DBS disclosure.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.

Apply today!

By applying for this role, you are consenting for RSD Recruitment to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query within 48 working hours