CCTV Operator

Job Reference

jw-cctv

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

18/09/2020

Job Location

Chadderton

Job Postcode

Salary Benefits

We are looking to recruit a CCTV Operator within our busy head office in Chadderton!

Role Purpose

The successful applicants will operate within the Monitoring Centre. The main responsibilities will be handling incoming alarms, answering customer queries and offering advice as well as helping to log jobs. At times, you will be the main point of contact for staff and customers from other departments and will make decisions that support the rest of the business. You will be required to take calls and handle alarms to ensure SLAs are achieved. The Role of Monitoring Centre Operator will be to ensure that all activation’s and calls are handled in a professional manner, and to provide customers with a contact point for Site Security and the wider business.

Responsibilities

  • Answer calls and alarm activations as required on shift
  • Be the first point of call for customers and engineers.
  • Complete all relevant to the role paperwork and file appropriately.
  • You will be required to be flexible in your approach to work, including any shift changes necessary for the business or training needs. This may include additional weekend work and shift cover. You will be paid OT rates for additional hours
  • Work efficiently and effectively within a team
  • Log any calls taken and made on the appropriate software
  • Shift pattern of 4 days on 4 days off - 2 day shifts and 2 night shifts

Skills and Experience

  • Good listening skills and an interest developing your knowledge of security services, products.
  • Excellent communication skills (verbal and written)
  • Excellent telephone manner
  • Experience working within a Remote Video Response Centre
  • Experience working with CCTV Software
  • Experience working to measurable targets

If interested please apply below!!