Job Reference

MS121 / WS17

Job Type


Job Hours

Full time

Duration of Employment

Closing Date


Job Location

St Albans or Halesowen

Job Postcode

Salary Benefits


St Albans or Halesowen

To support the Field Operations Managers and the Service Support Centre by ensuring the maximisation of team productivity within agreed SLA`s and administrative support where directed.

What to Expect:

  • Proactively contribute to the success and performance of the business by establishing strong relationships with other key stakeholders both internal and external.
  • Deliver accurate workforce planning to ensure that SLA`s can be achieved within the region.
  • To communicate effectively both verbally and in writing to both customers and colleagues.
  • To liaise with key stakeholders with regard to the progression of planned jobs.
  • Work closely with the field teams with regard to reactive planning regarding incomplete works, colleague absence and any other potential impacts re job completions.
  • To answer all incoming calls in a professional manner and in line with the team`s SLA.
  • Administration duties as and when required
  • Ensure all clients contract requirements are completed and followed up where required
  • Planning of branch work to achieve to maximum productivity in accordance with current health and safety best practice policy and procedures
  • Stock management and asset maintenance where required

What we are looking for:

  • Experience in a planning/scheduling position in field operations
  • A good understanding of VPS platforms and portal
  • A team player
  • Effective communicator with excellent verbal and written communication skills
  • Ability to plan and prioritise workloads
  • Ability to solve problems and remain calm whilst under pressure.
  • Self motivated, able to adapt to different circumstances and to work unsupervised

Apply Today!