Planning & Scheduling Advisor

Job Reference

JW-PSA1

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

31/12/2021

Job Location

Norwich

Job Postcode

Salary Benefits

Evander Vision & Mission

We believe that where you live and work should always be safe, secure and smart.

Believe in the future of Evander and build a profitable £100M+ business together. Listen to our colleagues and create a great place to work where people feel trusted to make a difference. Love our customers and go the extra mile.

#WeAreEvander

Key Accountabilities & Activities

  • Effective deployment of available resource based upon skills requirement, geography and agreed SLAs
  • Liaise with stakeholders to progress jobs effectively and efficiently
  • Escalate any anticipated shortfall in service to the appropriate manager
  • Work closely with the operations team with regards to reactive planning, for example, for incomplete work, product delays, colleague absence and potential impact to diary
  • Ensure customers are advised immediately of any changes to planned appointments
  • Actively participate in business improvement and process activities to support the continuous development of deployment and optimisation tools
  • Assist with various administration tasks, including but not limited to excess collections
  • Actively optimise our resources in accordance with current health and safety, best practice policy and procedures.

Experience and Personal Attributes

Essential

  • Knowledge of Excel, Word, Outlook and Microsoft packages
  • Experience of working in a telephony based, customer focused environment
  • Deployment and optimisation experience within a glazing and locks or similar industry.

Personal Attributes

  • Ability to negotiate and deal with conflict
  • Ability to work as part of a team to achieve shared objectives and overall goals of the business
  • Effective communicator with excellent verbal and written communication skills
  • Ability to work with all areas of the business with focus on client and customer
  • Strong planning and organisational skills
  • Ability to prioritise workload effectively
  • Ability to solve problems readily
  • Self-motivated and able to adapt to different circumstances
  • Personable, approachable and helpful
  • Flexible and adaptable approach to work
  • Takes ownership of their responsibilities within the team
  • Results oriented
  • Keen to apply skills to a new and different working environment
  • Able to see things from the other person’s point of view
  • Proactive and able to work unsupervised within agreed timeframes
  • A natural forward planner who critically assesses own performance
  • Credible and comfortable in dealing with customers, clients and colleagues at all levels
  • To have a real passion to deliver a great customer experience and a resolute desire to get to what the customer wants.
  • Extensive Mercury experience.

Desirable

Other important things…

  • Act as an ambassador for our brand values, actively promoting and applying these values wherever possible.
  • Comply with Health & Safety requirements of the Company, keeping ourselves and each other safe always.
  • Take the time to understand and work within Evander’s policies, procedures and ways of working.
  • Uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
  • Adhere to all aspects of confidentiality and Data Protection to comply with the law, observing all policies and guidelines.
  • The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
  • A full UK drivers’ licence and the ability to travel nationally where required.
  • The flexibility for some overnight stays as and when required.
  • Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.