Regional Field Operations Manager

Job Reference

JW222

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

06/02/2023

Job Location

Middlesbrough

Job Postcode

Salary Benefits

Key Accountabilities & Activities

Regional Field Operations Manager

VPS is an award-winning, industry–leading company providing security solutions to the UK vacant property, site security, and traffic management markets. The role will involve working inside and outside in all types of weather, the MSO Steel & Alarms will be responsible for the fitting of steel security screens/doors and alarms into vacant properties.

Role Purpose:

Ensuring consistent day to day delivery of high-quality customer service whilst managing business performance.

What to Expect:

  • To lead the day to day delivery of service excellence, ensuring quality, productivity and legislative standards are achieved.
  • To proactively identify shortfalls to targets and seek solutions to minimise the risk of delivery failures.
  • To promote and support a professional local advisory and customer service excellence culture within the existing customer base.
  • To continuously identify training and development needs including the provision of appropriate on – site support, training and / or coaching so that Engineering skills, capabilities and potential may be maximised.
  • Take responsibility for and prioritise escalations, complaints and expressions of dissatisfaction to resolve in a timely and professional manner within specified and agreed parameters.
  • To provide helpful and technical advice to colleagues, customers and internal departments ensuring the best technical practice is adopted at all times.
  • To ensure compliance and timely delivery of Health and Safety, financial and operational requirements in line with best practice, policy, procedures and legislative requirements.
  • To consistently report a series of quality, safety and compliance and branch audits providing documented feedback.

Role Purpose

  • Full valid driving licence
  • Extensive experience in a similar role within UK Voids
  • Experience of managing, motivating and developing a team
  • Experience of working to deadlines / targets
  • Able to use data quickly and effectively to monitor delivery, diagnose problems, develop plans and explain issues to others.
  • Must be flexible with working hours. You may be required to travel long distances at short notice and may be required to undertake duties that require to be away from home
  • The ability to plan and organise work – balancing conflicting priorities whilst ensuring that tasks are completed on time and to the expected quality standard.

Apply Today!