Response Engineer

Job Reference

JD329

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

31/01/2023

Job Location

Central Scotland

Job Postcode

Salary Benefits

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Response Engineer

Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.

Role Purpose:

Responsible for establishing a positive customer relationship whilst undertaking all assigned reactive emergency work to secure properties and carry out simple site surveys - accurately assessing damage while specifying and completing documentation in respect of repair, replacement or repudiation.

What to Expect:

  • As the first point of on-site contact for customers, you will be required to clearly communicate with the customer to understand their requirements, explaining the role of the company and the next steps of the customer journey
  • Validate claim is consistent with damage and take appropriate photographs of all damage and/or all areas of work to be undertaken;
  • Undertake appropriate measures to make safe, secure, survey or complete the works if possible, ensuring compliance with operational and legislative procedures and standards
  • Examine areas of damage, accurately measure and specify work and parts required for simple surveys, completing the appropriate documentation as required
  • Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with
  • Comply with the Health & Safety and Information Security requirements of the Company

What we are looking for:

  • Valid Driving licence
  • Previous experience in a similar role
  • Well presented and business-like
  • Must have a proactive style and be effective working both as a team member and on own initiative
  • Must be able to demonstrate sound judgment when making decisions.

Desirable:

  • Locksmithing Skills
  • Glazing Skills

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

Apply today!

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