Response Engineer (OOH)

Role Purpose

Responsible for establishing a positive customer relationship whilst undertaking all assigned reactive emergency work to secure properties and carry out simple site surveys - accurately assessing damage while specifying and completing documentation in respect of repair, replacement or repudiation.

Key Accountabilities & Activities

• Meet with customers on site, explain the role of Evander, the process to be followed and the service standards to be expected
• Undertake appropriate works to make safe/secure/survey ensuring compliance with operational and legislative procedures and standards
• Ensure that all commercial processes have been carried out and all the relevant paperwork has been collected from site and that all log on processes have been completed correctly
• Examine areas of damage and accurately measure, specify work and all parts required for simple surveys and complete as necessary the appropriate documentation
• Ensure all information is accurately captured on PDA while complying with the correct process
• Ensure a safety risk assessment is undertaken and recorded appropriately and complete a method statement if required
• Ensure all paperwork, time sheets, activity sheets are completed in timely manner
• Validate each claim ensuring the damage is consistent with the report of loss or repudiate if required
• Ensure that appropriate photograph(s) are taken of all damage and or all areas of work to be undertaken
• Discuss requirements and options with the customer before proceeding
• Ensure the vehicle allocated is kept in a clean and tidy condition and all log on/off procedures are adhered to
• Work in a safe manner always taking into consideration your colleagues, customers and the public and following all company direction in terms of health and safety updates and toolbox talks
• Report all near misses and accidents through SHE app
• Use and keep up to date your individual MyHR details
• Ensure all van stock is up to date and report any shortages at the earliest opportunity

• Ensure that the company excess collection policy in force is adhered to
• Be flexible responding to the needs of the business

Ensure that information security policies and procedures are adhered to as defined in the Evander Information Security Management System (ISMS), and that all information security incidents are reported promptly.

Experience and Personal Attributes

• Valid Driving licence
• Previous experience in a similar role
• Well presented and business like
• Must have a proactive style and be effective working both as a team member and on own initiative
• Must be able to demonstrate sound judgment when making decisions.

Desirable:

• Locksmithing Skills

Glazing Skills

Key Outputs/Metrics or Other important things

• Act as an ambassador for our brand values, actively promoting and applying these values wherever possible.
• Comply with Health & Safety requirements of the Company, keeping ourselves and each other safe at all times.
• Take the time to understand and work within Evander’s policies, procedures and ways of working.
• Uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
• Adhere to all aspects of confidentiality and Data Protection to comply with the law, observing all policies and guidelines.
• The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
• A full UK drivers’ licence and the ability to travel nationally where required.
• The flexibility for some overnight stays as and when required.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.