Sales Advisor

Role Purpose

You will be required to achieve business goals by delivery of service standards that exceeds customers’ expectations and meeting/exceeding sales targets.

Responsible for pro-actively dealing with customer referrals/queries via phone, emails, webchat, converting to confirmed sales.

Delivering a first class end to end customer service by effectively dealing with customer’s sales enquiries, providing indicative quotes, liaising with Engineers for survey/fitting in a manner whereby customer expectations are exceeded and sales opportunities maximised.

Key Accountabilities & Activities

• Dealing with all customer enquiries promptly and ensuring timely follow up on all enquiries
• Ascertaining customer needs and advising a fit for purpose solution based on customer requirements and use of technical knowledge of products explaining to customers the benefits and product spec
• Ensuring knowledge of customer needs by using effective questioning techniques
• Provide an accurate indicative quote for customers to decide if they wish to proceed with the survey
• On return of survey, provide final quote to customer by email and discuss with them the content to ensure it fully meets their needs
• Advising customers on lead times re product and fitting
• Book job in engineers diary, ensuring mutually convenient time/date
• Taking payments
• Undertake a closure call with customer – following up on fitting, product, satisfaction and taking final payment as required
• Maintain conversion rates throughout
• Ensure all subcontractor paperwork is returned and all jobs are invoiced accurately within the agreed timeframe.
• Ensure all jobs within mercury are invoiced immediately on completion of the works.
• Ensure that information security policies and procedures are adhered to as defined in Evander’s Information Security Management System (ISMS), and that all information security incidents are reported promptly.
• Conversion
• Gross Margin
• Meeting/exceeding Sales Targets

Experience and Personal Attributes

• Previous sales experience essential
• Proven ability to sell and convert a lead
• Proven ability to negotiate with the customer;
• Ability to work as part of a team to achieve shared objectives / overall goals of the business;
• Effective communicator with excellent verbal and written communication skills;
• Strong planning and organisational skills;
• Ability to prioritise workload effectively and solve problems readily;
• Build technical knowledge of our products
• Results oriented;
• Self motivated and able to adapt to different circumstances;
• Willing to learn and develop;
• Personable, approachable and helpful;
• Flexible and adaptable approach to work;
• Team Worker – take “ownership” of their responsibilities within the team;
• Keen to apply skills to a new and different working environment;
• Empathic communicator, able to see things from the other person’s point of view;
• Proactive and able to work unsupervised within agreed timeframes;
• Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and email;
• Experience of working within a customer focused environment is essential;

Key Outputs/Metrics or Other important things

• Act as an ambassador for our brand values, actively promoting and applying these values wherever possible.
• Comply with Health & Safety requirements of the Company, keeping ourselves and each other safe at all times.
• Take the time to understand and work within Evander’s policies, procedures and ways of working.
• Uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
• Adhere to all aspects of confidentiality and Data Protection in order to comply with the law, observing all policies and guidelines.
• The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
• A full UK drivers’ licence and the ability to travel nationally where required.
• The flexibility for some overnight stays as and when required.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.