Sales Advisor

Job Reference

JD241

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

04/07/2022

Job Location

Norwich

Job Postcode

Salary Benefits

Sales Advisor

Evander is a market-leading company operating in the U.K. We are specialists in delivering a broad range of temporary and emergency services to protect properties and assets.

In this role, you will be required to achieve business goals by delivery of service standards that exceed customers’ expectations and meeting/exceeding sales targets.

Responsible for pro-actively dealing with customer referrals/queries via phone, emails, webchat, converting to confirmed sales.

Delivering a first-class end to end customer service by effectively dealing with customer’s sales enquiries, providing indicative quotes, liaising with Engineers for survey/fitting in a manner whereby customer expectations are exceeded and sales opportunities maximised.

What to expect:

  • Dealing with all customer enquiries promptly and ensuring timely follow up on all enquiries
  • Ascertaining customer needs and advising a fit for purpose solution based on customer requirements and use of technical knowledge of products explaining to customers the benefits and product spec
  • Ensuring knowledge of customer needs by using effective questioning techniques
  • Provide an accurate indicative quote for customers to decide if they wish to proceed with the survey
  • On return of survey, provide final quote to customer by email and discuss with them the content to ensure it fully meets their needs
  • Advising customers on lead times re product and fitting
  • Book job in engineers diary, ensuring mutually convenient time/date
  • Taking payments
  • Undertake a closure call with the customer – following up on fitting, product, satisfaction and taking final payment as required
  • Maintain conversion rates throughout
  • Ensure all subcontractor paperwork is returned and all jobs are invoiced accurately within the agreed timeframe.
  • Previous sales experience essential
  • Proven ability to sell and convert a lead
  • Proven ability to negotiate with the customer;
  • Ability to work as part of a team to achieve shared objectives / overall goals of the business;
  • Effective communicator with excellent verbal and written communication skills;
  • Strong planning and organisational skills;
  • Ability to prioritise workload effectively and solve problems readily;
  • Build technical knowledge of our products
  • Results-oriented;
  • Self motivated and able to adapt to different circumstances;
  • Willing to learn and develop;
  • Proactive and able to work unsupervised within agreed timeframes;
  • Must be adept in the use of MS Office 2000 or later, particularly Excel and Word, Internet and email;
  • Experience of working within a customer-focused environment is essential;

What we are looking for:

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

Apply today!

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