Senior Domestic Engineer

Role Title:

Senior Domestic Engineer

Department:

Secure Home

Location:

Warrington

Reports to:

Operations Manager

Date:

2023

Role Purpose

The role will see you visiting customers on site, assessing claims, performing installations, carrying out repairs and surveys on Domestic Properties.

This is your chance to join a rapidly growing business with great opportunities for future development and career progression.

Evander Vision & Mission

We believe that where you live and work should always be safe, secure and sustainable.

Love our Customers. Create a Great Place to Work. Grow our Business.

#WeAreEvander

Key Accountabilities & Activities

• Meet with customers onsite where possible to understand their requirements and discuss their options in relation to works to be undertaken, e.g. betterment
• Validate claim is consistent with damage and repudiate if necessary, ensuring completion of repudiation paperwork and that the appropriate escalation process is followed
• Completed assigned installation and repair jobs to a high standard within appropriate timescales Ensure possession of all necessary goods, tools & equipment to complete all assigned work and report any storages at the earliest opportunity
• Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with
• Comply with the Health & Safety and Information Security requirements of the Company
• Any other duties as may be required within the grade and competence of the post. The list of duties in this job description should not be regarded as exclusive or exhaustive

Essential/Desirable Qualifications, Experience and Personal Attributes

• Meet with customers onsite where possible to understand their requirements and discuss their options in relation to works to be undertaken, e.g. betterment
• Validate claim is consistent with damage and repudiate if necessary, ensuring completion of repudiation paperwork and that the appropriate escalation process is followed
• Completed assigned installation and repair jobs to a high standard within appropriate timescales Ensure possession of all necessary goods, tools & equipment to complete all assigned work and report any storages at the earliest opportunity
• Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with
• Comply with the Health & Safety and Information Security requirements of the Company
• Any other duties as may be required within the grade and competence of the post. The list of duties in this job description should not be regarded as exclusive or exhaustive

Other Important Information…

Act as an ambassador for our brand values, actively promoting and applying these values wherever possible.

Comply with Health & Safety requirements of the Company, keeping ourselves and each other safe at all times.

• Take the time to understand and work within Evander’s policies, procedures and ways of working.

Uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.

Adhere to all aspects of confidentiality and Data Protection in order to comply with the law, observing all policies and guidelines.

The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.

A full UK drivers’ licence and the ability to travel nationally where required.

The flexibility for some overnight stays as and when required.

• Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.
• Each and every colleague is responsible for taking all reasonable and appropriate measures to protect the Health and Safety of themselves, their colleagues, customers and members of the public. Specific responsibilities and accountabilities are documented and can be found in the Company Health and Safety Policy (Part 2 – Organisation). The post-holder is expected and required to familiarise themselves with the responsibilities that relate to them in their role. Any questions or concerns regarding these responsibilities, or Health and Safety more generally, must be discussed with the post-holder’s line manager, a member of the HR or the Health & Safety team.