Technical Administrator

Role Title:

Technical Administrator

Business Unit/Department:

Sustainable Business

Location:

Norwich

Reports to:

Contract Lead

Date:

March 2023

Role Purpose

You will be responsible for technical and admin related duties relating to Sustainable Business, supporting a range of schemes to run smoothly. You will ensure accurate and cost effective estimating of works are completed in a timely manner, to deadlines set by the Contract Lead.

Working within a small team, you will ensure that your tasks are completed in a timely manner, in step with the installation works plan, working to team KPI’s and targets.

This is a varied role where you will be required to carry out many tasks to strict timescales with the ability to work to a high level of accuracy. You will liaise with other contractors, homeowners and clients.

Evander Vision & Mission

We believe that where you live and work should always be safe, secure and sustainable.

Believe in the future of Evander and build a profitable £100M+ business together. Listen to our colleagues and create a great place to work where people feel trusted to make a difference. Love our customers and go the extra mile.

#WeAreEvander

Key Accountabilities & Activities

• Point of contact for customers, clients and subcontractors, providing excellent service at all times.
• Undertake accurate and timely processing of admin duties relating to survey and installation works. This includes: new instructions, managing completion packs and mitigation evidence in accordance with agreed SLA's, policy and procedures to audit compliance standard.
• Processing survey details, and contractor quotes to produce both client Technical Investment proposals, and Customer Investment proposals to a high level of accuracy and attention to detail.
• Liaising with customers, contractors/contract clients, branches and engineers in respect of works.
• Updating construction project portal and/or SharePoint with key information and documents
• Collate and record accurate information on our internal systems.
• Submit and manage client property approvals
• Administrative tasks for Fleet management
• Dealing with urgent client queries or complaints effectively.

Team members will be multi skilled across all functions within our Sustainable Business department so this role will involve administration duties working to developmental targets, linked to your career development within all aspects of the business.

Experience and Personal Attributes

Essential:

• Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills.
• Excellent administration skills, with an acute attention to detail.
• Experience of working within a telephony-based customer focused environment
• Excellent communication and customer care skills are essential both orally and written.
• Ability to understand the customer’s needs and deliver an individual tailored service.
• Strong interpersonal skills and the ability to manage a fluctuating workload.
• Good problem-solving skills and able to use your own initiative.
• Able to work under pressure and to tight deadlines.

Other important things…

• Act as an ambassador for our brand values, actively promoting and applying these values wherever possible.
• Comply with Health & Safety requirements of the Company, keeping ourselves and each other safe at all times.
• Take the time to understand and work within Evander’s policies, procedures and ways of working.
• Uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
• Adhere to all aspects of confidentiality and Data Protection in order to comply with the law, observing all policies and guidelines.
• The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.