Technical Advisor - Environmental & Installations

Job Reference

MKTAEI

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

28/02/2022

Job Location

Norwich

Job Postcode

Salary Benefits

Role Purpose

To demonstrate good technical and installation knowledge, including planning control, building legislation, Fenestration practices. To ensure accurate and cost effect estimation of works are completed in a timely manner and to targets set by team manager, in line with program. Liaising with colleagues within the network providing technical and installation guidance on surveys and works relating to the Environmental works.

Evander Vision & Mission

We believe that where you live and work should always be safe, secure and smart.

Believe in the future of Evander and build a profitable £100M+ business together. Listen to our colleagues and create a great place to work where people feel trusted to make a difference. Love our customers and go the extra mile.

#WeAreEvander

Key Accountabilities & Activities

  • Ensure receipt of all survey information required to complete the estimation of works
  • Accurately and profitably price all materials required to complete the works
  • Liaise with field surveyors, engineers, and suppliers regarding technical and pricing queries
  • Provide support to office and field staff based on installation program
  • Create technical documents relating to sound, glazing and other environmental factors
  • Coordinating emails and calls including new work requests and queries in a timely manner using organisation and prioritisation skills.
  • Collate and recording accurate information on our internal systems.
  • Dealing with urgent client queries or complaints effectively.
  • Maintaining own admin duties
  • Build and maintain an excellent understanding of our branch and supplier network ensuring optimum results are achieved
  • Ensure maintenance of FCA & PRA compliance
  • Provide feedback to Technical Manager and network on improvements re survey information
  • Working to high accuracy and low error targets
  • To work to internal Service Level Agreements and Team targets
  • To keep in line with the companies Right First Time and Continuous Improvement initiatives
  • To manage and successfully complete own workload in line with hub teams agenda

Experience and Personal Attributes

Essential:

  • Significant experience in the Glazing/Windows industry working within technical / survey / planning / installation departments
  • Must be an excellent face-to-face and telephone communicator
  • Good IT skills with knowledge of MS Office
  • Must be able to demonstrate good negotiation skills
  • Ability to work on your own initiative and prioritise your own workload
  • Team player
  • Self-driven
  • A natural forward planner who critically assesses own performance
  • Reliable, tolerable, and determined

Desirable:

  • UPVC technical knowledge / installation experience
  • Knowledge of acoustics and air quality calculations
  • Conservatory installation and surveying department experience
  • Use of window and conservatory design and pricing software

Other important things…

  • Act as an ambassador for our brand values, actively promoting and applying these values wherever possible.
  • Comply with Health & Safety requirements of the Company, keeping ourselves and each other safe at all times.
  • Take the time to understand and work within Evander’s policies, procedures, and ways of working.
  • Uphold the company’s equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.
  • Adhere to all aspects of confidentiality and Data Protection in order to comply with the law, observing all policies and guidelines.
  • The post holder will be required to undertake such other duties as may be required within the competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
  • A full UK drivers’ licence and the ability to travel nationally where required.
  • The flexibility for some overnight stays as and when required.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.