Duration of Employment
The successful applicants will operate within the VPS Monitoring Centre. The main responsibilities will be handling incoming alarms, answering customer queries and offering advice as well as helping to log jobs. At times, you will be the main point of contact for VPS staff and customers from other departments and will make decisions that support the rest of the business. You will be required to take calls and handle alarms to ensure SLAs are achieved.
The Role of Monitoring Centre Operator will be to ensure that all activation’s and calls are handled in a professional manner, and to provide customers with a contact point for VPS Site Security and the wider business.
Allocated working hours and shift patterns may change from time to time in line with business requirements.
Key Accountabilities & Activities
Under the guidance support and direction of a Centre Manager or more senior member of staff, the Monitoring Centre Operator will:
Experience and Personal Attributes