Helpdesk Advisor

Job Reference

JW261

Job Type

Permanent

Job Hours

Full time

Duration of Employment

Closing Date

03/05/2024

Job Location

Norwich

Job Postcode

Salary Benefits

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Helpdesk Advisor

Norwich

Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.

Role Purpose:

Responsible for managing our client’s journey from point of survey to completion; proactively providing updates, prioritising incoming telephone calls and emails, and undertaking administrative tasks to ensure site specific requirements are met.

What to expect:

  • Communicating and liaising with Clients, Customers, Field Operations and other Central Operations colleagues in respect of the management of jobs.
  • Provide excellent customer service and keep key stakeholders informed of progress using telephone, email and/or client portals.
  • Use organisational skills to prioritise incoming and outgoing communications to ensure job progression and customer/client satisfaction
  • Dispatching and chasing of all client quotations via email or portal.
  • Dealing with urgent client queries or complaints effectively.
  • Preparing jobs for invoicing.
  • Escalating complaints where required.
  • Maintaining own admin duties.
  • First point of contact for our customers, providing excellent service at all times.
  • Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.

What we are looking for:

  • Experience of working in a telephony based, customer focused environment.
  • Outstanding customer service skills
  • Excellent organisational skills with the ability to prioritise and multitask
  • Excellent verbal and written communication skills with the ability to communicate effectively with customers and stakeholders
  • Knowledge of Excel, Word, Outlook and Microsoft packages.
  • Able to work collaboratively as part of a wider team.
  • Able to work under pressure and to tight deadlines.

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

Apply today!

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