Role: Response Engineer
Location: Bristol - Twilight
Who are we?
Evander is the UK’s specialist provider of domestic and commercial glazing and locksmith services to the insurance, home emergency, facilities management and property services. We provide 24/7 response and fulfilment services – making where you live and work safe, secure and sustainable.
The Role:
Responsible for establishing a positive customer relationship whilst undertaking all assigned reactive emergency work to secure properties and carry out simple site surveys - accurately assessing damage while specifying and completing documentation in respect of repair, replacement or repudiation.
What to Expect:
- Meet with customers on site, explain the role of Evander, the process to be followed and the service standards to be expected
- Undertake appropriate works to make safe/secure/survey ensuring compliance with operational and legislative procedures and standards
- Ensure that all commercial processes have been carried out and all the relevant paperwork has been collected from site and that all log on processes have been completed correctly
- Examine areas of damage and accurately measure, specify work and all parts required for simple surveys and complete as necessary the appropriate documentation
- Ensure all information is accurately captured on PDA while complying with the correct process
- Ensure a safety risk assessment is undertaken and recorded appropriately and complete a method statement if required
- Ensure all paperwork, time sheets, activity sheets are completed in timely manner
- Validate each claim ensuring the damage is consistent with the report of loss or repudiate if required
Who are we looking for:
- Valid Driving licence
- Previous experience in a similar role
- Well-presented and business like
- Must have a proactive style and be effective working both as a team member and on own initiative
- Must be able to demonstrate sound judgment when making decisions.
- Locksmithing Skills
- Glazing Skills
Mission:
We believe that where you live, and work should always be safe, secure and sustainable.
Love our customers. Create a Great Place to Work. Grow our Business.
#WeAreEvander
Benefits:
- Strong internal development and progression programme!
- Hard working and great company culture
- Social Events and Team Building!
- 22 Days annual leave + Bank Holidays
- Medicash Plan
- Christmas Party
- Refer a friend scheme
- Enhanced annual leave option - Buy & Self
- Life Assurance
- Colleague recognition schemes
- Enhanced Family Leave
- Competitive salary packages!
- Company Pension